Transform customer support experiences, optimize resolution times, and improve satisfaction through practical AI skills designed specifically for service professionals.
Developed for practical applications
Our certification follows a proven 5-step framework designed to build your skills progressively, from core AI concepts to practical customer service applications.
Learn core AI concepts, capabilities & ethical considerations
Explore AI applications in customer support & experience
Master AI use cases specific to your service role
Apply AI tools in real-world service scenarios
Demonstrate mastery through hands-on assessment
Develop a solid foundation in AI concepts essential for customer service applications, with emphasis on communication, empathy, and problem-solving.
Our credentials are recognized by industry professionals and demonstrate your ability to effectively leverage AI in customer support settings.
Access a comprehensive library of resources to support your certification journey and continue your learning beyond completion.
All learning resources are included with your certification! These materials are currently being developed and will be available soon. Your certification includes lifetime access to all resources once they launch.
Comprehensive materials covering all certification topics
See how top organizations implement AI in their support functions
Hands-on environment to practice your AI service skills
Interactive sessions with service AI pioneers
Connect with peers and instructors for support
Measure the impact of AI in your service function
Join service leaders using AI to resolve issues instantly, predict customer needs, and deliver experiences that create loyalty.